At SHROOMTide, we take pride in being a USA-based company built on a strong reputation for trust and reliability. Our mission is to curate premium products that exceed our customers’ expectations. If you are not completely satisfied with your purchase, you must contact us within 15 days of delivery to request a return shipping label.
How to initiate your return:
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Contact Support: Email us at support@shroomtide.com or message us at www.facebook.com/shroomtide/.
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Receive Your Label: Our team will provide a prepaid return slip within 24–48 hours of your request.
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Ship Back: Send the item to our New York, USA warehouse in its original packaging.
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Processing: Once received and inspected, your refund will be processed within 1–2 business days back to your original method of payment.
THE SHROOMTIDE FIRST-SIP PROMISE
We believe your daily coffee ritual should be the best part of your day. We are so confident in the good taste and health benefits of our mushroom coffee that we want you to try it completely risk-free.
Our First-Sip Promise ensures that if you don’t absolutely love our 10-in-1 Mushroom Blend or OldTown White Coffee for any reason, we will give you a full refund for one (1) opened bag of coffee per customer.
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This applies to your first order only.
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You must contact us within 15 days of delivery to qualify.
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No questions asked—we stand by our quality and your satisfaction.
SHIPPING AND DELIVERY
Quality is at the core of everything we do, including how your order arrives. We work closely with reputable delivery partners like USPS and UPS to ensure your orders arrive promptly and in pristine condition.
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Damaged Items: If your package arrives with obvious damage, please contact us immediately for a replacement at no additional cost.
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Refused Packages: Unauthorized refused packages may be subject to return shipping fees.
UNOPENED RETURNS & BUNDLES
For a full refund on multiple-item bundles—such as those including our sustainable cork coasters—items must be unopened with the seal completely intact. We cannot be responsible for packages lost during the return process if you do not use the official label provided by our customer service team.